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How to connect a cash drawer

 

First, make sure your cash drawer and printer are supported by Tebi by checking this article. Then go though these steps.

  1. Plug the RJ12-cabel into the printer and the cash drawer.

  2. Go into the Tebi App > Settings > Printing > Printer Selection > Scroll down to Printer Jobs > Tap on Open Cash Drawer > Select the printer connected to the cash drawer. The cash drawer is now successfully set up.

  3. The cash drawer can be opened in any Sale by tapping on the 3 dots next to the sales summary and then tap open cash drawer.

  4. You can add an “Open cash drawer” button to the sales grid. (see article on how to edit the sales grid)

     

Note: the cash drawer will open after closing a sale as a cash payment.

Help, my cash drawer does not open!

Check the following:

  • Has the printer run out of paper?
  • Is the printer connected?
  • Check if the RJ12-cabel is connected to the printer.
  • Is the RJ12 connector correctly connected?
  • See the article on how to troubleshoot printing issues