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Managing reservations

Viewing reservations in the Tebi Back Office

There are multiple ways you can view your reservations, in the form of an agenda per day, a timeline or weekly overview.

Agenda

  1. Go to Reservations > Agenda in the Tebi Back Office
  2. Use the date selector to find the date you are interested in
  3. Returning guests are highlighted
  4. You will see a list of any reservations for that date including the notes from the customer
reservations agenda.

Timeline

  1. Go to Reservations > Timeline in the Tebi Back Office
  2. Use the date selector to find the date you are interested in
  3. You will see an overview of the reservations in the form of a daily schedule timeline
  4. Rearrange seating plans with the drag and drop feature
reservations timeline.

Weekly

  1. Go to Reservations > Weekly in the Tebi Back Office
  2. Use the date selector to find the date you are interested in
  3. Use the filter (optional) to select the service(s) you want to see the reservations for
  4. You will see a weekly overview with the number of reservations per day
reservations weekly.

Adjusting reservations in the Tebi Back Office

  1. Go to Reservations > Agenda in the Tebi Back Office
  2. Find the reservation you want to adjust and click the customer name
  3. You can change the reservation time, group size, cancel or refund, and adjust the table they have been assigned to
  4. Note: you have complete control here and can override the system in all aspects including seating people in ways that would otherwise be an overbooking
reservations details.

Creating new reservations in the Tebi Back Office

  1. Go to Reservations > Agenda in the Tebi Back Office
  2. Click Add new
  3. Add in the details of the customer reserving and save
  4. You can also add new reservations in Reservations > Timeline and Reservations > Weekly

Viewing and checking in reservations via the Tebi App

  1. Select Reservations in the menu in the app.
  2. At the top you can select the day you want to view. This is set to the current day by default.
  3. To check in a reservation select the reservation and tap Check-in. When you do this a sale will appear at the table the customer was assigned (if using table seating) including the amount of their prepayment (if used).
  4. Reservation tables (and therefore capacity) is updated if you move a sale from one table to another.
reservations day overview. reservations customer. reservations sales overview.

To create a reservation from the Tebi App

  1. Go to Reservations in the Menu (≡)
  2. Press the plus icon (+)
  3. Select the service, number of guests, date and time
  4. Then select an existing or add a new customer to create the reservation

To edit an existing reservation

  1. Go to Reservations in the Menu (≡)
  2. Select the date of the reservation
  3. Open the reservation and adjust the details you want to change

Walk-ins and availability

Customer walk-ins will be accounted for when determining availability, as soon as you open an invoice in Sales. The sale created in the App will block the related table from being reserved.

Messaging customers & internal notes

You can message customers that made a reservation or write internal notes that will be visible on the sale and prep station tickets.

  • Go to the Tebi Back Office > Reservations
  • Open a reservation
  • Tap Add note
    • Select Send to customer to message the guest directly
    • Select Private note for internal messages to the team

Customers can also message you:

  • They do this by selecting Send a Message in the email they received after reserving
  • You will receive an email to let you know they have contacted you
  • Click the link in the email you received or go to the reservation in the Back Office to see their messages and reply

Reviews

Collect reviews from your customers by emailing them the day after their reservation.

  • Go to the Back Office > Reservations > Advanced
  • Turn on the toggle ‘Reviews’
  • To view the reviews, go to Reservations > Reviews
  • On the Reviews page, you will be able to see the total number of reviews, the average rating and the average number of reviews per month.
  • To respond to a review, click View reservation / respond > Add note / message
  • Select Send to customer to message the guest directly
  • Select Private note for internal messages to the team

Customer insights

Customer insights are available in the Tebi Back Offic and the App. The insights in the app show:

  • Last visit
  • Number of times visited

The insights in the Back Office show:

  • Date and time
  • Group size
  • Revenue and Tips
  • Status