Setting up and using QR Ordering

Tebi QR Ordering lets your customers order directly from a simple, easy to use online ordering site. They can access your menu via QR codes or from links on any social accounts or websites you own. There are three main features to Tebi QR Ordering: (1) the online menu, (2) table ordering, and (3) takeaway ordering. Each can be used on its own or together.

The online QR menu shows which products you have available, including pricing, descriptions, images, and categories.
Table ordering goes one step further and lets your customers order without the need for a staff member to walk by and take their order.
Takeaway works similar to table ordering but does not link orders to a particular table or area.

Setting up QR Ordering

Go to the Tebi Back Office > QR Ordering > Set Up.
Enable the QR Ordering product(s) you would like to use:
- QR menu for the digital menu; and/or
- QR ordering for table ordering and/or takeaway.
Select a theme colour for the header and button highlights.
Choose whether you would like your customers to pay before or after service.
- This may differ per Area on your Floor Plan (find these under Tools).
To add or adjust a logo at the top of your QR Menu, go to the Tebi App > Settings > Printing > Upload business logo.
If you want to set up a QR Takeaway, you can find the link to your takeaway ordering site in the Takeaway section.

Go to QR Ordering > Menu
For products to be used in QR Ordering, they must be assigned to a prep station. Read here ‘how to setup and use a prep station’.
Select Add section and don’t forget to type a title to setup a section category in the menu for your guests to easily navigate it.
Start typing to search and add products to the section; you can also add all products in a tagged group in one go.
You can use this control ☰ to determine the order of products in a section.
You can also change the order of section by moving the section boxes up and down.
When you’re done, select Save menu.
After saving, select Preview to see how your QR Menu will look to your guests.

Add different languages to your QR menu to show product information in the chosen languages. Note: You will need to translate product information yourself in the Product List.
In the Back Office, go to Settings > Languages.
Select the + button to add a language you use.
Go to Products > Product List in the Back Office and add content, including product names and descriptions, per additional language.
When a language is enabled, your QR menu will automatically select based on the browser language of the customer. Customers can also choose a language option in the QR Ordering Menu.

Managing orders

When QR Ordering is setup, your customers can select and order products from the QR Menu through the QR codes.
QR ticketing numbers: if you want your prep tickets to be numbered, enable this on the Tebi App. Go to Settings > Printing and select either disabled, two digits, or three digits to have your receipts and prep tickets include ticket number.
Table ordering: these are individual QR codes per table or area. When a customer scans and orders from one of these, the table or area will be automatically added to their order.
- Payment before service: the customer will be asked to provide their personal details (like name, e-mail, and telephone number) and to option to add notes they might want your staff to know (for example allergies).
- Payment after service: the customers only need to fill in their name and have the option of adding a note.
Takeaway: prep tickets will show the customer’s phone number so you can contact them if needed.
When products have been ordered, they will appear in allocated prep station.
The sales will show up in different places dependent on the payment:
- Payment before service: sale will appear in the Sales View > Sales List > Closed sales. Note: The sale name will be prefaced by ‘QR -’ to help you identify where they originated from.
- Payment after service: sale will appear as an open sale in all the Sales Views (Sales List, Table grid, and Floor Plan).

Turn off ordering

To disable ordering or the online menu, go to the Tebi Back Office > QR Ordering > Setup, and disable the menu and/or ordering.
To disable QR Ordering from the Tebi App, go to Settings > QR ordering and toggle off ‘Allow guest to order from the online menu’.
Any customers who are in the process of ordering will see a message that ordering is not available when scanning the QR Codes or following the Takeaway link.

About ecommerce payments

If you use QR Ordering (or QR Payments) then your customers will be paying with ecommerce payments. These payments have some important differences from card or cash point of sale payments that you should be aware of.

Disputes and chargebacks

You should be vigilant for disputes and chargebacks as these may occur more often when using ecommerce payments. This guide from Adyen shows how you can manage these in Adyen Essentials.

Costs

There are different pricing schemes for ecommerce payments which are often higher than in-person payments. For example, iDeal payment cost €0.25 per transaction.