Reservation reviews

Reviews

Collect reviews from your customers by emailing them the day after their reservation.

Go to the Back Office, Reservations > Advanced.
Turn on the toggle by Reviews to send an email to guests after their visit.
To view them, go to Reservations > Reviews.
On the Reviews page, you will be able to see the total number of reviews, the average rating, and the average number of reviews per month.
To respond to a review, click View reservation / respond > Add note / message.
Select Send to customer to message the guest directly.
Select Private note for internal messages to the team.
Click View receipt to see the details of the reservation.

Request reviews from your guests on other websites.

Go to the Back Office, Reservations > Advanced.
Turn on the toggle Request external reviews.
Fill in the Minimum rating guests should give before you ask them to leave an external review.
Fill in the External review URL where guest can leave a review