Using a prep station & coursing

Using a prep station

Using printed prep tickets

Prep tickets will automatically print whenever products which are assigned to the Prep Station are submitted in a Sale. Tickets will also print when products are added, removed or edited in a Sale and when customer and sale details change. See the example below.

Using digital prep tickets

Prep tickets are created whenever products which are assigned to the Prep Station are submitted in a Sale. Tickets are updated when products are added, removed or edited in a Sale and when customer and sale details change.

You can select tickets you are working on by tapping the ticket header. This will highlight the tickets with a yellow border so they stand out while selected.

When you have prepared a product, you can tick it off by tapping the circle next to the product name. When all products in a ticket are prepared you can close the prep ticket by tapping Close in the header.

If there are changes to a product that has not been prepared, the time of the change is highlighted for the next minute. If a product changes and it has been prepared, a new ticket line with a negative preparation quantity will be shown.

If you want to review or reopen closed tickets, tap the three dots at the top of the Prep Station and tap View open tickets. You can reopen tickets here and they will reappear in the Prep Station’s open section.

Using a combination of digital and printed prep tickets

Go to the the Tebi App > Settings > Printing > Printer selection.
Select and connect to the printer you want to use for this action.
Click on the arrow next to the printer and select the Kitchen Display: [digital prep station name] you want to print tickets from.
Now you can print tickets on demand from the digital Prep Station screen by tapping the Print button at the bottom of a ticket.

Prep station display

To select the Prep Station you want to display:

Go to the Tebi App > Prep Station
The name of the selected Prep Station will be visible at the top
Click on the name to see a list of all the Prep Stations
Select the Prep Stations you would like to view
It is possible to select multiple Prep Stations at the same time
- This can be used to coordinate who is preparing what and seeing when a course is fully ready at the pass

Prep station overview

Note! This is only available on iOS and will be available on Android soon.

Get an overview of all the dishes that have been fired to the pep station:

In the Tebi App go to Prep Station > click on the icon (top right)
The overview shows the ‘Total active orders’ and ‘Oldest order’
The List view shows a summary per product :
- See how many dishes have been ordered, fired, in preparation, ready to serve and served.
- Highlight the view by tapping on each of the statuses (e.g. clicking fired will highlight the fired column).
The timeline view shows a summary per status:
- Click on the status to view the products.

Notifications

Enable sounds to hear a notification from the prep station when you receive new orders. You can enable sounds by going to Settings > Preferences > Sound and switch on the toggle.

Communicate with the kitchen

You can use sale notes to communicate important information about a Sale or customer preference to the kitchen. For example you can add allergies or dietary requirements to a Sale. To add a sale note:

In the Sale screen, tap the Sale title
Add the information you want send to the kitchen in the Note field
Tap Done
The note will appear on prep tickets for the Sale

Move products to other courses

You can move products to other courses in a Sale, for example if a customer wants a starter as a main. To do this:

Add the product to a Sale in the Sales screen in the Tebi App
Tap the product name in the sale after it has been added to the Sale
Tap the Pen icon
If the quantity of the selected product is more than one, use the bumper to select the amount of products you want to move
In the Course section, select the course you want the product to move to
Tap Done

Printing errors

The Tebi App will communicate to you when a printing error has occurred, with extra information about the cause of a prep ticket printing failure. For example: the printer has run out of paper or is switched off. How this works:

On the device on which the order was placed, a red printer icon appears in the bottom-left notifying that there is a printing error. Clicking this icon will show the error and allow you to ignore it, or go to the prep station and see which tickets failed to print.
In the prep station, each ticket now displays whether it was successfully printed or not. This is visible on any device.
There is a printer button on the prep station ticket. Clicking this will allow the ticket to be reprinted after the printing error has been solved.
Alternatively, at the top-right of the prep station there is a button to retry _all_ failed tickets.
If a device that controls a prep station printer is offline, when it comes back online it will ask if you want to reprint or skip any missed prep tickets.