Using a printed prep station
Using printed prep tickets
Prep tickets will automatically print whenever products which are assigned to the Prep Station are submitted in a Sale. Tickets will also print when products are added, removed or edited in a Sale and when customer and sale details change. See the example below.
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Using a combination of digital and printed prep tickets
- Go to the the Tebi App > Settings > Printing > Printer selection.
- Select and connect to the printer you want to use for this action.
- Click on the arrow next to the printer and select the Kitchen Display: [digital prep station name] you want to print tickets from.
- Now you can print tickets on demand from the digital Prep Station screen by tapping the Print button at the bottom of a ticket.
Communicate with the Kitchen
Notes allow front-of-house staff to add multiple notes to a Sale to communicate important information like customer preference to the kitchen (e.g. allergies or dietary requirements). They can:
- Choose whether notes go to the kitchen
- Mark notes as important (highlighted in red at the prep station)
This approach improves communication and order precision during service.
Sale notes
- Open a Sale
- Open the Sale menu by tapping Untitled or the Sale/Customer name
- Tap Add a note
- Type the note and tap the tick to complete
- Tap the exclamation mark ! to make it an important note
- Tap the Chef’s hat to include the note in prep tickets
Product notes
- Tap a product(s) in sale details
- Open the edit menu by tapping the pencil
- Tap Add a note
- Type the note and tap the tick to complete
- Tap the exclamation mark ! to make it an important note
- Tap the Chef’s hat to include the note in prep tickets
Move products to other courses
You can move products to other courses in a Sale, for example if a customer wants a starter as a main. To do this:
- Add the product to a Sale in the Sales screen in the Tebi App
- Tap the product name in the sale after it has been added to the Sale
- Tap the Pen icon
- If the quantity of the selected product is more than one, use the bumper to select the amount of products you want to move
- In the Course section, select the course you want the product to move to
- Tap Done
Printing errors
The Tebi App will communicate to you when a printing error has occurred, with extra information about the cause of a prep ticket printing failure. For example: the printer has run out of paper or is switched off. How this works:
- On the device on which the order was placed, a red printer icon appears in the bottom-left notifying that there is a printing error. Clicking this icon will show the error and allow you to ignore it, or go to the prep station and see which tickets failed to print.
- In the prep station, each ticket now displays whether it was successfully printed or not. This is visible on any device.
- There is a printer button on the prep station ticket. Clicking this will allow the ticket to be reprinted after the printing error has been solved.
- Alternatively, at the top-right of the prep station there is a button to retry _all_ failed tickets.
- If a device that controls a prep station printer is offline, when it comes back online it will ask if you want to reprint or skip any missed prep tickets.