Using a printed prep station

Using printed prep tickets

Prep tickets will automatically print whenever products which are assigned to the Prep Station are submitted in a Sale. Tickets will also print when products are added, removed or edited in a Sale and when customer and sale details change. See the example below.

Using a combination of digital and printed prep tickets

Go to the the Tebi App > Settings > Printing > Printer selection.
Select and connect to the printer you want to use for this action.
Click on the arrow next to the printer and select the Kitchen Display: [digital prep station name] you want to print tickets from.
Now you can print tickets on demand from the digital Prep Station screen by tapping the Print button at the bottom of a ticket.

Communicate with the Kitchen

Notes allow front-of-house staff to add multiple notes to a Sale to communicate important information like customer preference to the kitchen (e.g. allergies or dietary requirements). They can:

Choose whether notes go to the kitchen
Mark notes as important (highlighted in red at the prep station)

This approach improves communication and order precision during service.

Sale notes

Open a Sale
Open the Sale menu by tapping Untitled or the Sale/Customer name
Tap Add a note
Type the note and tap the tick to complete
Tap the exclamation mark ! to make it an important note
Tap the Chef’s hat to include the note in prep tickets

Product notes

Tap a product(s) in sale details
Open the edit menu by tapping the pencil
Tap Add a note
Type the note and tap the tick to complete
Tap the exclamation mark ! to make it an important note
Tap the Chef’s hat to include the note in prep tickets

Move products to other courses

You can move products to other courses in a Sale, for example if a customer wants a starter as a main. To do this:

Add the product to a Sale in the Sales screen in the Tebi App
Tap the product name in the sale after it has been added to the Sale
Tap the Pen icon
If the quantity of the selected product is more than one, use the bumper to select the amount of products you want to move
In the Course section, select the course you want the product to move to
Tap Done

Printing errors

The Tebi App will communicate to you when a printing error has occurred, with extra information about the cause of a prep ticket printing failure. For example: the printer has run out of paper or is switched off. How this works:

On the device on which the order was placed, a red printer icon appears in the bottom-left notifying that there is a printing error. Clicking this icon will show the error and allow you to ignore it, or go to the prep station and see which tickets failed to print.
In the prep station, each ticket now displays whether it was successfully printed or not. This is visible on any device.
There is a printer button on the prep station ticket. Clicking this will allow the ticket to be reprinted after the printing error has been solved.
Alternatively, at the top-right of the prep station there is a button to retry _all_ failed tickets.
If a device that controls a prep station printer is offline, when it comes back online it will ask if you want to reprint or skip any missed prep tickets.