Using a digital prep station

Using digital prep tickets

Prep tickets are created whenever products which are assigned to the Prep Station are submitted in a Sale. Tickets are updated when products are added, removed or edited in a Sale and when customer and sale details change.

Play

Kitchen workflows

There are two Kitchen workflows: Quick mode and Kitchen mode. Quick mode allow you to quickly close a ticket and mark off products with a single tap. The Kitchen mode limits accidental interactions with prep tickets by making it easier to change the status of a product (i.e. preparing, ready to serve, etc.).

Quick mode is the default mode. Switch between Quick mode or Kitchen mode:

• Go to the App > Prep station
• Click on the three dots > Settings in the top right corner
• Click on advance and Enable quick mode

All kitchen modes have the following features:

• Groups tickets by Preparation status, with the option to toggle this off
  • To select the preparation steps go to Settings > Prep stations > click on the Prep station > scroll down to Preparation steps
• Shows details (like staff member and order time) behind long presses of a prep ticket
• Select the color of a prep ticket course or product background:
  • Go to Settings > Prep stations > click on the Prep station > scroll down to Preparation steps
  • Select a color for each step
  • When a course or product enter this step, the selected color will be applied to the background of the course or product

Quick mode

• Move the ticket (all products on a ticket) between statuses by tapping the course header.
• Tap a product to move it to the next status. If there is more than one product in a course or ticket, the status of the ticket will update based on the product with the lower preparation status.
• Tickets will group together by status. For example: if you have three coffees across 3 different tickets, and move these to the status Preparing, it will move the 3 tickets to the front of the queue.
• To close a whole ticket, tap on the ticket header and click on the green check-mark.

Kitchen mode

• To change a course status, tap on the course.
• Tickets will group together by course status. For example: tickets with in-progress courses will be grouped together allowing you to focus.
• To close a ticket, tap on the green-check mark in the ticket header.

Settings

• In the Tebi App go to > Prep station
• Click on the three dots in the top right corner > tap Settings

Display

Click on View mode to select the layout for the prep station tickets.

• Rails - tickets are shown in a single row with horizontal scrolling.
  • Set the number of Columns shown or turn on the Automatically set columns toggle.

• Grid - tickets are shown with a fixed height with vertical scrolling.
  • Set the number of Columns shown or turn on the Automatically set columns toggle.
  • Set the number of rows shown.

• Gallery - tickets are displaying across multiple rows with vertical scrolling. The row heights is determined by ticket length.
  • Set the number of Columns shown or turn on the Automatically set columns toggle.

• Compact gallery - tickets are shows with variable heights and arranged to get the most full height tickets on the screen at once.
  • Set the number of Columns shown or turn on the Automatically set columns toggle.

Header

• Click on Header info to change the important information shown at the top of a prep ticket, like:
  • Ticket number
  • Table
  • Pickup time
  • Sale name
• Adjust the Header text size to: Small / Medium / Large

Advanced

• Enable quick mode to quickly close a ticket by tapping on top of the ticket and mark off products with a single tap.
• Reorder tickets when status changes
  • When enabled tickets automatically reorder when the status of the current course changes. Tickets with the same status are grouped together.
• Select how you would like to view unfired courses:
  • Collapse all unfired courses
  • Expand all unfired courses
  • Expand the next unfired course only
• Animate ticket layout

Multiple prep stations - display

To select the Prep Station you want to display:

• Go to the Tebi App > Prep Station
• The name of the selected Prep Station will be visible at the top
• Click on the name to see a list of all the Prep Stations
• Select the Prep Stations you would like to view
• It is possible to select multiple Prep Stations at the same time
  • This can be used to coordinate who is preparing what and seeing when a course is fully ready at the pass

Prep station - order overview

Get an overview of all the dishes that have been fired to the pep station:

• In the Tebi App go to Prep Station > click on the icon (top right)
• The overview shows the ‘Total active orders’ and ‘Oldest order’
• The List view shows a summary per product :
  • See how many dishes have been ordered, fired, in preparation, ready to serve and served.
  • Highlight the view by tapping on each of the statuses (e.g. clicking fired will highlight the fired column).
• The timeline view shows a summary per status:
  • Click on the status to view the products.

Communicate with the Kitchen

Notes allow front-of-house staff to add multiple notes to a Sale to communicate important information like customer preference to the kitchen (e.g. allergies or dietary requirements). They can:

• Choose whether notes go to the kitchen
• Mark notes as important (highlighted in red at the prep station)

This approach improves communication and order precision during service.

Sale notes

• Open a Sale
• Open the Sale menu by tapping Untitled or the Sale/Customer name
• Tap Add a note
• Type the note and tap the tick to complete
• Tap the exclamation mark ! to make it an important note
• Tap the Chef’s hat to include the note in prep tickets

Product notes

• Tap a product(s) in sale details
• Open the edit menu by tapping the pencil
• Tap Add a note
• Type the note and tap the tick to complete
• Tap the exclamation mark ! to make it an important note
• Tap the Chef’s hat to include the note in prep tickets

Move products to other courses

You can move products to other courses in a Sale, for example if a customer wants a starter as a main. To do this:

• Add the product to a Sale in the Sales screen in the Tebi App
• Tap the product name in the sale after it has been added to the Sale
• Tap the Pen icon
• If the quantity of the selected product is more than one, use the bumper to select the amount of products you want to move
• In the Course section, select the course you want the product to move to
• Tap Done

Notifications

Enable sounds to hear a notification from the prep station when you receive new orders. You can enable sounds by going to Settings > Preferences > Sound and switch on the toggle.