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Using a digital prep station

Using digital prep tickets

Prep tickets are created whenever products which are assigned to the Prep Station are submitted in a Sale. Tickets are updated when products are added, removed or edited in a Sale and when customer and sale details change.

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Kitchen workflows

There are two Kitchen workflows: Quick mode and Kitchen mode. Quick mode allow you to quickly close a ticket and mark off products with a single tap. The Kitchen mode limits accidental interactions with prep tickets by making it easier to change the status of a product (i.e. preparing, ready to serve, etc.).

Quick mode is the default mode. Switch between Quick mode or Kitchen mode:

  • Go to the App > Prep station
  • Click on the three dots in the top right corner
  • Turn off or on the Enable quick mode toggle

All kitchen modes have the following features:

  • Groups tickets by Preparation status
    • To select the preparation steps go to Settings > Prep stations > click on the Prep station > scroll down to Preparation steps
  • Shows details (like staff member and order time) behind long presses of a prep ticket

prep-station overview

Quick mode

  • Move the ticket (all products on a ticket) between statuses by tapping the course header.
  • Tap a product to move it to the next status. If there is more than one product in a course or ticket, the status of the ticket will update based on the product with the lower preparation status.
  • Tickets will group together by status. For example: if you have three coffees across 3 different tickets, and move these to the status Preparing, it will move the 3 tickets to the front of the queue.
  • To close a whole ticket, tap on the ticket header and click on the green check-mark.

Kitchen mode

  • To change a course status, tap on the course.
  • Tickets will group together by course status. For example: tickets with in-progress courses will be grouped together allowing you to focus.
  • To close a ticket, tap on the green-check mark in the ticket header.

Settings

Change the information shown in the Prep ticket header, like:

  • Ticket number
  • Table
  • Pickup time
  • Sale name

Important information is shown in a large font at the top of the ticket.

  • Go to the App > Prep station
  • Click on the three dots in the top right corner
  • Turn on the toggle for the important information you would like to show

Kitchen notes

Notes allow front-of-house staff to add multiple notes to a sale. They can:

  • Choose whether notes go to the kitchen
  • Mark notes as important (highlighted in red at the prep station)

This approach improves communication and order precision during service.

Sale notes

  • Open a Sale
  • Open the Sale menu by tapping Untitled or the Sale/Customer name
  • Tap Add a note
  • Type the note and tap the tick to complete
  • Tap the exclamation mark ! to make it an important note
  • Tap the Chef’s hat to include the note in prep tickets

Product notes

  • Tap a product(s) in sale details
  • Open the edit menu by tapping the pencil
  • Tap Add a note
  • Type the note and tap the tick to complete
  • Tap the exclamation mark ! to make it an important note
  • Tap the Chef’s hat to include the note in prep tickets