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Why is my first payout lower than my Sales revenue?

In case you bought any hardware from Adyen, the gross purchase price will be deducted from your payout.

  • Download the Adyen statement from the month you ordered the terminals.
    • Login to Adyen Essentials
    • Go to Finance > Invoice overview
    • Click on the invoice line to view the details
  • The invoice will include an overview of the Terminal Sale and Terminal Accessory Sale.

Statement summary terminal (accessory) sale

  • The total costs are debited from your first Payout(s) after ordering the terminal(s). VAT over
  • Go to Finance > Sales to Payouts
  • Select the tab Payouts
  • Select the applicable dates

Sales to payouts tab

  • Scroll down to the Details section
  • When you expand the details of the batch, you can see the breakdown of the adjustment amounts.

Sales payout adjustments

  • If applicable, this includes the terminal (accessory) costs.
  • If applicable, the total adjustments include chargebacks, deposit corrections, invoice deductions, and balance transfers.

Find out how to match your payouts to your sales.