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How to change the Payout account

Change payout account

A currency can only be linked to a single payout account, while a payout account can be linked to multiple currencies

To use an already linked currency, you need to replace it in any of the other active payout accounts.

Note! It may take some time for the new bank account to be approved by Adyen. To avoid a delay in your payout, replace the bank account right after you received your payout.

To change the Payout bank account:

  • Log into Adyen Essentials
  • Go to Finance > Payout accounts
  • Go to the bank account in use and click on the three dots in the top right
  • Click Remove to remove the existing bank account
  • Add the new bank account

Proof of bank account

Adyen must verify the existence of your bank account and confirm it is linked to your legal entity.

The proof of bank account can be any of the following:

  • Bank statements
  • Deposit tickets or deposit forms
  • Screenshots of your online banking environment
  • Official letters issued by a bank
  • Cheques

Note! Do not upload photos of bank-issued cards, such as credit or debit cards. These contain sensitive information.

Requirements for documents

The document must show:

  • Your name. This must match your legal entity name or trading name. This must match your legal entity name.
  • The account number or IBAN needs to be visible.
  • The date of issuance needs to be visible and needs to be dated less than 12 months ago.
  • An indicator that the document was issued by a bank, such as the bank name, a bank logo or a bank-specific font.

Adyen does not accept:

  • Photos of bank-issued cards, such as credit or debit cards.
  • Edited or personalized documents.
  • Documents issued more than 12 months ago.
  • Documents where required data points are missing.
  • Documents with cut-off, blurry, or low-quality images.
  • Documents issued by third party software platforms or programs.

The uploaded document must meet the following file format and size requirements:

  • Formats: JPEG, JPG, PNG, or PDF (maximum 1 file)
  • Size for PDFs: minimum 1 KB, maximum 15 MB
  • Size for other formats: minimum 100 KB, maximum 15 MB
Adyen proof of bank account